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customer engagement

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Customer Satisfaction an Overrated Metric?

By | 2018-08-23T14:49:14-06:00 November 21st, 2018|Categories: Business Strategies, Entrepreneurship, Personal Development|Tags: , , , , |

In this article of "Is Customer Service Overrated?", we're going to cover the question of how important is customer satisfaction. Have you ever heard this old standard for customer service? It goes like this: "Rule #1 - The customer is always right. Rule #2 - See rule #1." Have you ever thought that this standard was [...]

The #1 Sales Visit I Ever Made

By | 2018-08-24T14:06:37-06:00 September 26th, 2018|Categories: Business Strategies, Marketing, Sales|Tags: , , , , |

This is a sales story.  It's not a typical sales story, but it's a good one for you to consider.  Whether you are in a sales role or not, there are sales principles which will be applicable for anyone.  And this will be the last time I mention the concept of sales in this article . [...]